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OK, here it is...more reasons to hate AOL and why AOL sucks...
These are just some of my personal experiences...

D@mn AOL Sucks!

New stupid ideas from AOL...
AOL has gotten the brilliant idea that to stop the spamming, junk and porn email originating from their chat rooms, you should create a NEW screen name with preferences set to 'no email'. If you meet someone you would like to exchange email with you have to give them your real screen name. Some soulution! You may as well use a different ISP, log through an anonymous server and then jump into AOL chat.

Technical...
AOL is not a true ISP (internet service provider). It is an incomplete gateway. Imagine this...
The internet is a giant library in which you may wander around, pulling books at random. Most ISP's allow you access where ever and when ever you what. But in the case of AOL, when you log on, you have to stop at the desk and ask that mean, grey haired librarian for the book you want and if she cares to, she will get it and bring it to the desk for you. Most times it seems she doesn't want to and if she does she does so slowly.
Member's Services...
DON'T use them! I joined NetMarket ($59) and purchased a CD player for the car. The price was good and the next day I got my email conformation. 4 days later my credit card was billed. 28 days later I still didn't have my CD player and called the 1-800 line. After playing the number game I got a real person. They took my confirmation number and found it hadn't been shipped. Policy is they don't bill your card until the item is shipped. The person said they would ask for a tracking number and call me back. Thankfully two days later I recieved it but no phone call. One week after that I recieved a note in the mail to call the 1-800 line.
Be Warned! AOL does not provide tracking numbers to the purchaser, the seller does not provide tracking numbers to AOL. AOL does not sell the products but acts as a merchant and do not tell you who provides the product.
Connecting...
AOL can not support the needs of it's current members but are trying to increase it's members daily. For every new city dial-up they add, they remove one from a city that has more than one. I had two dial-ups (one fast, one slow) They removed the slow dial-up (14.4) and now it can take up to an hour to connect!
EMail...
If you want your child exposed to pornography use AOL email. AOL raves about parental controls but they don't tell you they host the email spammers! If you enter any AOL chat room you will be immediatly assaulted with spam email. From 10 minutes in a chat room I recieved 20 spams, password frauds, and porn...this still hasn't ended even after 4 months!

In conclusion...
Do not purchase merchandise from AOL...
Do not use AOL chat rooms...
Set your login to retry 25 times...

Guess you need a new ISP :)